Returns, Refunds & Complaints – Local Battersea Flowers with a Freshness Promise

Our Commitment to Fresh Flowers in Battersea

At Battersea Flowers, we pride ourselves on being a trusted local florist servicing residents and businesses in Battersea and the surrounding areas. Our dedication to quality means ensuring every bouquet and floral arrangement is as fresh and beautiful as possible. Your satisfaction is at the heart of what we do, and we stand behind our Fresh Flowers Guarantee, striving to resolve any issues quickly and fairly.

Freshness Guarantee and Window

We guarantee that all our flowers are delivered fresh, having been sourced from reputable suppliers and handled with the greatest care. Upon delivery, your flowers should last a minimum of five days with proper care. Should your flowers appear wilted, damaged, or past their best upon arrival – or if they do not meet our freshness window despite following care instructions – please read below for guidance on how we can help.

Damaged-On-Arrival Policy

Your flowers should arrive in pristine condition. In the rare event that your order is damaged in transit, please inform us as soon as possible on the day of delivery. We ask that you provide a photo of the arrangement, showcasing any issues. This helps us quickly assess and resolve the problem for you and also improve our service for every customer in Battersea.

Refund and Replacement Options

If your flowers are damaged, fail to meet our freshness guarantee, or there is another issue with your order, Battersea Flowers offers the following options to ensure your satisfaction:

• Replacement: We can provide a fresh replacement arrangement at the earliest opportunity, delivered free of charge.
• Refund: If a replacement is not suitable, we’re happy to arrange a refund to your original payment method.

Please note that for either option, claims must be made within 48 hours of receipt and supported with photographic evidence to help us process things efficiently.

Complaints Resolution Process

We strive to deliver an exceptional service from start to finish. If you feel that your order or experience hasn’t met expectations, please contact us promptly with details of your concern. Our complaints process is straightforward:

1. Inform us of your issue, including order details and supporting photos if applicable.
2. Our team will review your case and respond within one business day with a proposed resolution, such as a replacement, refund, or another suitable solution.
3. If you are unsatisfied with our initial response, your case will be escalated to our senior staff for further review.

Your feedback helps us continually improve, and we appreciate the opportunity to put things right. As a local Battersea business, earning and keeping your trust is our top priority.

Trusted Service for Battersea Households and Businesses

Battersea Flowers is proud to support the community as a reliable, nearby florist serving both homes and businesses. Our promise is not only quality flowers but also peace of mind – knowing that your satisfaction is guaranteed through our honest, transparent returns and complaints process. Thank you for choosing your local Battersea florist for all your fresh flower needs.